Battery Failure\Power Loss Neo Cross 2014

[Hulaj]

Emotion Neo Cross 2014 with 12Amp battery. Have had this bike since April 2014. Absolutely love riding it when I am not out bike-touring on a non e-bike. The biggest problem I have had to date is the seat post clamp failing from consistent readjusting to allow people to test ride the bike! (of course they all love it, instant happiness)
6 months ago my power display shut off during a ride along with power. I was able to plug battery in a recharge with no problems and chalked it up to anomaly. Fast forward to today and 5 miles into my ride with a fully charged battery, the display cuts off and no power. I am unable to reseat the battery etc. to make it come back to life. Additionally when I plug into charger the green light blinks as if it doesn't recognize the battery is attached to it. I am sure I am outside any warranty period and no local dealers in the area. Any thoughts on how to jump start my battery back to Life???
Thank you!!

 

[vincent]

i dont know much about these bike batteries and sure someone more experienced will chime in
but that sounds more like a loose wire to the bms or something like that

somewhere on this site a guy had a laptop repair guy fix a wire in his battery pack

please keep us up to date on how you solve this

 

[Hulaj]

Thanks Vincent, I'm going to be out of the country for a couple months so I'll have to investigate further when I get back, but I will definitely update this forum once I have a solution. Hopefully the solution does not involve buying a new $700 battery! Yikes!!

 

[Hulaj]

Oddly enough, after trying multiple times to plug in my battery to get it to charge I gave up and went out to dinner. I came back a few hours later plugged in my battery and charged right up and everything is working fine! Perhaps something lose or maybe one of the contacts was dirty??

 

[vincent]

that is great, hope it was just a fluke and you have no more problems!

for future battery replacements i am hoping to be able to drive over to luna and have them replace packs inside my cases...
i am close to southern cali so this is feasible

hopefully will be a few years before i have to do that

keep us up to date on how the bike is doing