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@shawna citron We purchased a Neo Jet since my wife and I both wanted to ride the e-bike and were uncertain about purchasing a second. She's 5'2" and I'm 5'9", and it was a perfect compromise. If we had purchased the Cross, there would be no way she could use the bike. The only "complaint"...

Ravi - thanks for the confirmation. Just wishful thinking considering some of the other errors regarding modes in the manual. I'll just gingerly use the throttle should I find myself walking the bike up a steep hill with fully loaded panniers!

Hi James, Mark and Ravi - hmmm, @frazzxr indicated that he was able to turn on the motor by holding the "+" key in this post - which seemes to be supported by this article by Turbo Bob. Would be a nice surprise if it was true!

I've read about a "walking" mode that turns on the motor to assist when walking it up hills. There's no mention of this in the manual. I read somewhere else on the forum that somebody enabled it by holding down the "+" button? This doesn't do anything for me but change the assist mode when I...