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So I have now received quite a few responses to my questions from the folks at RadPower. They are also sending me a new lockout lever, which is good that they responded to this issue quickly. I'm now satisfied with their responses to my questions and their actions in replacing the said part...

Thanks for the responses, I'll give them a call tomorrow. Pretty disappointing that it's been over a week and no response, makes me wonder about how they will honour any warranty issues.

Hi everyone, just took possession of a RadRover (Black), initial impression of the bike is quite solid, impressed with the speed and stability of it. Must say, quite liking the whole fat bike thing. Question for those that have had the bike for a while, how have you found the after sales...