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I have an iZip Vibe Plus that I bought three weeks ago. Here's my problem: The crank drag is so great that riding the bike on level ground without pedal assist feels like I'm riding a 55 pound bike uphill! I've seen other threads where folks who complain of crank drag are told that it's just the...

I have a new Vibe+ - my first electric bike. There seems to be a lot of drag on the pedals when either I (a) have pedal assist turned to 0 or off, or (b) am pedalling faster than the speed the assist level helps me maintain. In order to be able to ride longer distances and get more exercise, I'm...