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Oh man, that's a shame. Something seemingly so great mechanically but software issues ruin it. I hope you are successful in getting this fixed/refunded ASAP, on the other hand I will probably stick to cheaper Shimano hubs in my search (it's not about the issue, it's about how it's being handled).

Hi, are you still waiting for the part? I'm considering i:sy/qio with Rohloff but wouldn't really like to experience that issue so would be cool to know if there's a proper solution.