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Okay, thanks for that. I now see the adjustment nuts, they were covered by a plastic collar. I don’t have the correct tools, so I guess I will load up the bike and take it back to the shop. Apparently they didn’t notice when setting up the bike. Appreciate your help.

I just purchased a new Trek Verve +3 and find the steering to be very stiff compared to my Haibike and my wife’s Cube. It also feels a little unstable at lower speeds, hard to hold a straight line. It’s not loose or wobbly, just vaguely doesn’t track right. When I lift the front end off the...

Hello! New member here. I recently purchased a Trek Verve +3 and am looking forward to some nice long comfortable rides. My previous bike was a Haibike Cross 3.0 and was a great ride when I lived in the mountains but now that I’m a retired desert dweller I’m mostly interested in riding in...