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I also having this issue with my COMO 5.0 IGH and just brought it back to LBS. They are still waiting for direction from Specialized. Even though it is a separate issue but I want to ask if anyone here also experiences it, while riding my bike sometime I hear a noise from the back of the bike...

It is Mike's Bike. They have been around for quite a while. Here is the detail of the package https://mikesbikes.com/pages/5-year-maintenance-plan. I did not ask for one time tune-up visit cost but I am living in CA, everything is getting expensive here so I don't think it will be less than $100...

Thank you all for the feedback. This is very informative and very helpful. I have confidence to say NO to the offer now :)

It only covers the service, not the parts.

Hi, I am thinking to buy my first e-bike. I am still debating between Specialized Turbo Vado 5 IGH and Gazelle Ultimate C380 HMB. I went for a test ride at a LBS and while discussing with them, one thing pop up. The LBS offers a maintenance package of $700 for 5 years of maintenance of the...