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Thanks for the advice guys. You've definitely given me something to think about. I really want to go for a Specialized so I might just take the risk and hope for the best. On the other hand the Vitus E-Sommet 297 VRS Mountain Bike looks the s*it too so that could be a good shout.

What a nightmare! I think Giant is my only real choice at this point though if I want a brand that I can take to a local dealer. I had a look at their range of bikes but none of the commuter type bikes look that great so I think I'll get an MTB instead. This is what I'm leaning towards atm

I see that you ordered an Aventon. I was considering one of those too but it seems that they can't be shipped to Ireland. Most dealers around me don't sell reputable brands or brands that I'd be interested in. One dealer sells Giant bikes however, so I guess I'll have a look at one of those

I was about the pull the trigger on the Vado 5.0 IGH but after hearing about this trouble you're having I'm hesitant, as there's no Specialized dealers anywhere near me which means I'd have to take it to a general bike store and hope for the best if something were to happen. I guess I'll shop...