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I have a one month old Trek FX+2 that died this morning. It had a full charge and I was out riding to work and around 4km into my commute the assist died and all the LEDs on the handlebar controller went out. I turned it back on and got 5 green LEDs, then when I pressed the plus button to up...

TLDR: Trek FX+2 won't charge, no LED on charger, bike charge lights initially come on for 5 seconds then go out. Was told charger needs resetting, but no idea how you do that. Video of issue below. I have a new Trek FX+2 commuter bike and since day one I've had some charging problems...