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FLX uses an 'aquarium' box:

I forgot to mention, always remove the battery first before messing with the electronics.

The mounting ring around the pushbutton underneath has 4 small holes around the perimeter for a special tool to grab it. Unless it is extremely tight you should able to rotate the ring counterclockwise to remove it with a couple of small awls or jewelers screwdrivers in just 2 of the holes.

When they do the Omni upgrade from mono to color, they added adapter cables. The black connectors on the adapter cables are not well designed for a vehicle application and have no retention mechanism other than slight friction and can separate or back out of the housings. Remove the Omni and...

There is some info here: https://www.stromerforum.nl/viewtopic.php?f=8&t=1453#p28809 . I believe the dealer must activate it and marry it to your account. Installation and activation is free in the US from authorized dealers through June 2020, so why not take advantage?

Just got my OMNI-C 3G upgrade yesterday on my ST1X, with no charge installation and activation at my dealer. It had to be ordered and took about a week to come in. Installation and activation was while you wait and took about 20 minutes. It is working great. If you plan on keeping your bike...

I agree you have received poor customer service, especially from the bike shop, and there is no excuse for that on any, let alone a $10K bike purchase. One suggestion: make sure you are out in the open outside your home. I found that I cannot connect in my garage. Nevertheless, I have found...

The blurry display, sluggish buttons and the rain suggest water in the display console. Take it to a dealer to swap consoles as a test first to confirm this. If you are out of warranty, and you confirm the problem is the console there is not much to lose and everything to be gained by...

Glad to be a member of this forum. I am a relatively new e-bike convert and am really enjoying the newfound experience as a recreational rider after a long bike riding hiatus. I have an Bionx S-350DV kit I installed on my upgraded 2009 Marin San Raphael Hybrid. I love the system, but being an...