Search results

Hi Carl, we are glad that you have solved the problem from support team.If you have any questions,please feel free to contact [email protected] Thanks.

Hi Fattirebanana， Sorry for replying late. Yes,it 's little difficulty in assembling the M-60 electric bike than other ebikes. What Nova said is right.M-60 electric bike handlebar needs to attach the stem vertically to the fork's steerer tube,then tighten and secure stem.Tighten positioning...

Hi Timpo, We can't agree with your perception.Every new brand bike begins to mature.Bafang choose lower competitive price with high quality to open the market attracts more consumers, the price is affordable and easy acceptable for most riders. Bafang does the research seriously and keeps...

Sorry Mr.Coffee,As before the possible lack of communication experience,we focus on more experience of attention and innovation in bikes.We have been becoming a leader in the manufacture of high quality electric bikes at competitive prices. We are well positioned to face all of the upcoming...

Thanks for your suggestion. We have customer service support team in different language,for example,German,Spanish,English customer service. But they are online in different time. We will try our best to related customer service to the customers from different country. Hope we can do customer...

Hi Delta, We couldn't find your order record according to your name. We have directly sales Addmotor E-bike,and have many dealers,but we never heard this complain from them. If you did purchased Addmotor bike and have any questions,please offer your order info.including the evidence to our...

It's malicious comments left by competitors. We are trustworthy manufacturer and high quality of products. Addmotor designs and produces high quality and low budget ebikes,which leads to disatisfied with other competitors. Addmotor company take charge of the bike after-sales and will help buyer...

Hi RIck_Jo, Thanks for your message. We are sorry to tell you and we don't know FUJIANG VEHICLE. We have a similar bike frame as EZbike's. Although we are from China,there will be difference to each other. Because Addmotor company has his own factory and assembles some bike accessories from...

Hi RIck_Jo, Addmotor is a trustworthy manufacturer of products good quality. Addmotor HitHot H2 fat tire e bike with special design and provides good technical support. Addmotor's bikes have some differences in personality and function to the EZbike. It's a pity that we can not help you to...

The customer did not only change the tires, he exchanged the whole rim and for this we cannot guarantee warranty in case something gets damaged during this process.

Hi Yamanote, The motor is not the problem in the most cases. It is more likely that there is a lose wire, or a problem with the controller or battery. Have you already contacted our customer service for help?

Thank you for your post @David Unruh. Addmotor guarrantees a steady certain quality when our bikes leave the factory and arrive at the customers place. Of course we take responsibility for quality issues within one year. Exceptions are when the cause of the damage origins from alternation of the...

This threat should give space for talks all around tuning and upgrades on #Addmotor bikes. We recently had a customer who customized the bike he purchased from #Addmotor. I will send his pictures here. He added a 1000W mid-drive motor and changed the tires.

Hi @James Marrs , Here is Philip again. We are keeping up with your case as well as possible. As Jim mentioned above, there is the possibility that the connection at the controller could be loose. Before you change the sensor on your bike we suggest you to look this up. We are talking with the...

We are glad that you are doing great with your bike and hope you keep safe in traffic. Always count with the stupidity or unawareness of others.

Thank you for your reply and your hint with the black box connections. Of course the Error 25 can have a lot of reasons, but the best known is that the sensor is lose. But we will pay attention on the one you told us from now on.

The "Error 25" issue is a well known problem and we are working on it to improve the mistake for future bikes. "Error 25" means a brake problem. When the brake is used, the controller will cut acceleration. That is probably why you do not get any response from the motor. It is actually easy to...

The Motan M850 was ranked as the Top1 best electric bike in 2017 by Wiki ezvid. We appreciate this trust and will continue using our full strength to further improve and upgrade our bikes. For everyone who want to watch the video, here is the link: Enjoy watching

Thank you Ann. This is just our Companies philosophy. We want to improve our bikes to give the customers a better experience. We welcome everyone who has or had a problem with his bike to write a post here and share the solutions. We support this and will read every single post published in this...

Hi, thank you for your answer. We are still new to this forum and hope reviews could get more. But you can have a look at our website or on Amazon, where lots of our customers left their reviews. If you are located in California we also would welcome you to a test ride in our warehouse.