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Hi there! We are sorry to hear you are experiencing some issues with your new display! Please reach out to our team at 866-300-311, M-F, 9am-430pm, PST, and we will be more than happy to assist! thanks!

Regarding the Pace 500.2, the only change required was to the new terminal version. The battery update was necessary due to a supplier change, so we cannot provide the exact 500.2 component. However, this new terminal and battery setup is the solution. Everything else on the 500.2 will be...

Hello! We're excited that you're considering the 500.2! We noticed you mentioned a battery adapter in your other comments, and we wanted to clarify that it is not an add-on for the bike, but rather a replacement. The terminal on the bike where the battery connects will be replaced with the...

From the list, the Pace 4 would be the lightest bike at 58.2 pounds, including the battery.

Hello! We are pleased to inform you that we offer several bike models that feature the ability to switch from a cadence sensor to a torque sensor with just a click of a button. This innovative feature is available on all of our latest releases equipped with the new hub-drive motors utilizing ACU...

Since the throttle tops at 20 mph they both won't work at the same time. If you are going over the limit and held down the throttle while pedaling, this would be a result of what you're experiencing. If that's not the case then you would want to visit a local dealer to diagnose the issue.

If you're looking for a charger for the Level or Level.2 we have them available on our website. https://www.aventon.com/products/aventon-charger?variant=41256867725507

Hi there! The V2 battery should only be used with the V2 terminal. Using a V1 battery with a V2 terminal can harm other components and is not recommended. If any damages occur from this, the warranty will be voided.

Hi there! Some riders use a timed outlet like the product linked below. We hope that this helps...

Hi there, You will notice a selection bar at the bottom of the app with five categories. The “Ebike” button towards the far left is the main menu. Example 2a shows how the main menu looks once an account is created and paired. In order to customize which ebike is shown in the main menu, swipe...

Hi there! We are sorry to learn that you're experiencing technical issues with your e-bike. An E25 code is caused when the brake inhibitor sensor is loose, or the brake lever has been engaged for more than 5 seconds with the bike powered on. The Pace 500 uses special brake levers that stop the...

We suggest filing a warranty claim or visiting a local dealer. https://www.aventon.com/pages/electric-bike-shop-dealer-locator

We're sorry to hear about that! Feel free to DM us so that we can have a look at your claim. Thanks!

Hey there, feel free to reach out to us in DM on here so that we can look further into your claim. Thanks!

We appreciate your feedback and will forward this to our team to look further into.

Can you please specify what clarification is needed? We would greatly appreciate it!

Hi there, EZBike Ca runs the website. Any questions or concerns should be directed towards them.

To replace the rear fender wire clip, you will have to replace the rear fender itself. If are interested in purchasing the rear fender please reach out to us at [email protected] so that we can send you an invoice. Thank you.

Hi there, which part are you looking for?

Hey there, If you are experiencing issues with your Level 2 fenders, can you please e-mail our support team at [email protected]. Thanks!