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Gave them a call and spoke to someone to see if would be possible to get my old data, sadly that does seem unlikely. (although still not sure why not, as I would have thought they should have the old data somewhere, but maybe not.) The woman I spoke to was quite apologetic. It did sound like I...

ahh, yes I see when you press the bottom circle and then swipe right, you do get the option to "Link Pulsometer"

In my app (ios), when I first connected it to the bike, when I swiped right on the home screen I did see a message to connect/link a heart beat monitor, but now it just shows the message about not having an eBike linked. What do you see if you swipe right?

Another Orbea Gain user here, same as the OP, just dusted off mine. So tried to connect using the old app, and the pain started... To start with old app (and the website) would not even log me in with my correct details, so could not even find out there was a new app. tried a reset password...