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See my post on page 21.

This might be a silly question, but what sort of trousers do you wear when riding your bike? There has to be a reason why your chain keeps coming off. Is the derailleur putting the correct tension on the chain? (You said the chain comes off mostly in the higher gears, or small cogs where the...

My Giant Explore E+2 was bought in the summer of 2021 and started giving me the power shutdown cutout problem. Powering up again normally got things running again but did not give any assurance the power would not shut down a few miles further down the road. I returned the bike to the dealer on...

My wife and I bought two new Giant Ebikes in the summer of 2021. My wife bought the Roam E+ stagger frame and I chose the Giant Explore E+2. The first problem we had was with the Roam. I managed to derail the chain off the front chainring whilst messing around with a lock. The chain dropped at...