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Did you ever get a resolve. I have been dealing with the same video requests and have complied but seems like they do not want to send a replace part for anything. I am thinking of asling for a shipping label to send it back. Hate to but after waiting 8 months for deliver and 2 months of...

I am having the same issue and it has been 2 months of following instruction to video checking connections etc to send to them. I waited 8 months for delivery and it has been now 2 months of trying to figure out the problem. They keep stalling on any replacement parts. I am getting ready to...

Hi Mitch, I too bought an X Carbo bike but waited 8 months for the delivery. I seems I am having a similar problem with the bike working intermittently. It is a very slow and frustrating process sealing with the company for a fix. Did you ever get to the bottom of the problem and can you...