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Let me know how that works out for you, I have the same issue with noise, calling didn't resolve anything.

Same issues here with the same generic response from Letric customer service reporting it is normal and dismissing me. How did this company get so much praise when you see this same scenario repeating itself with no assistance or warranty of lack of? They market well but do they do anything...

When I reached out to customer support about his issue, they indicated as normal and dismissed.

I recently purchased the Lectric XP 2.0 step through ebike and noticed a loud whining noise when in class 3 mode going more than 20+ mph from the rear hub motor, only hear the noise when using throttle or pedal assistance, once I stop using throttle or pedaling the noise goes away. I spoke with...

I just received a lectric xp 2.0 step through with the same rear hub noise over 21mph+, contacted their customer support, they dismissed it and said that was normal, really?? Did anyone find a solution for this issue, please advise?