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Update.. returned to rei. They were great - processed without issue. Then bought the same bike from a local shop and noticed some differences in headset setup. In short: rei is great for service, but dropped a trick in build. Happy to have the x1 for trail and still have speed and power to make...

Hi. I’ve had a loose headset issue for a store (rei) purchased Tesoro. Wondering if the headset is in place / ready to go straight out of the box or if it requires adjustment when putting together- assume folks who’ve had the bike shipped to a home address would know the answer - thanks. Fyi...

Great bike but.. 3rd time back to Rei for a headset that keeps loosening to a clunky wobble. The adjustable handlebar riser means there’s no access to a top cap so it’s not a simple home fix. Not sure if it’s a design thing (or possibly a shop knowledge thing) but either way I’m considering...