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Anyone know how to get a stuck Stromer battery door open. Key only turn very slightly and I can hear it click but not disengage. Pushed the button and battery door opens slightly. Thanks.

My wife and I have been biking/touring for over 50 yrs. Started with Trek touring bikes then moved to recumbent (Vision & Tour Easy) and currently have a Rad City Step Thru and a Stromer ST1. Rad Mini is on order. Since we're age challenged the ebikes allow us to keep biking. We are full-time...