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Agree, the cadence sensor on the Level is the same way. It's a binary on/off mechanism with a max speed regulator based on PAS. I had tired a few torque sensor bikes before purchasing the Level, and I do prefer that mechanism for sure, a much more natural ride. That said, once you get used to...

Agreed, totally not normal, defnitely talk to Aventon asap. Good luck! Keep us posted.

I have had my Aventon Level for a couple of months now, and after crossing the 500 mile mark it feels like a good time to share some thoughts on the bike. As can be seens from the attached photos, when my bike was delivered to my Local Bike Shop I asked them to remove the fenders and rack (it...

I was borrowing my brothers bike a while back, riding it on the Mission Beach boardwalk in San Diego, making fun of him for having a 'cute little tinkly bell' on his beach cruiser. But after a short time, I realized, it actually is a huge value add, and really does lighten the reactions of...

I have been thinking about a riser as well, as I'd like to have a slightly more upright riding position. I'll defnitely check this one, thanks for sharing! KM

These are the grips I bought for my Level. They were super easy to install and I like them well enough - just a little lerger than the stock grips. I also bought the rear view mirror - saves a ton of neck turning - and a bike bell, which, while it may seem goofy, is so much easier than...

The Level dowsn't have a mount either, which really, wth Aventon... seems like an easy add. Regardless, I added a water bottle cage using two sided tape and two zip ties. It was only meant to be a temporary solution, but it worked so well, is so sturdy, I've left it in place and used the...

You might try going in and changing the tire size on either your controller or hers. Make your tires larger, you'll go a bit slower. Make her tires smaller, she will go a bit faster. This will of course throw off the accuracy of some of the metrics - speed, distance traveled, etc. on...

I was going to order a Level online but happened to get lucky with my local Aventon authorized bike shop, they had just recieved a few extra bikes in, and had one available Level which I immediately scooped up. Even though it was $100 more than the online price, I was actually happy to have the...

I was able to reach them by phone to ask a non-sales related question. You do have to work the menu a bit as most options simply conclude with a non-voicemail box message. I called the support number 866-300-3311, then 1 (cust support), then 4 (sales). I had to wait on hold for a bit but...

Thank you Tom, found it in the 350 manual. Very much appreciate the response!

I am trying to do the same thing, access settings for the Level. I looked through the docs for the Pace 500 and cannot find anything indicating how to access the settings. Could you kindly point me to where that info is in the docs or perhaps just post the instructions or screenshot with the...