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I forgot to mention that although the bike is 2 years old it has hardly been used (250 miles on the odometer). The battery seems fine although without the dongle I'm only getting about 40-45 miles (in relatively flat Oxfordshire). Much of this is in tour or sport but some also in turbo as it...

I have a (second hand) Haibike Xduro SL 2014 which also came with the dongle supplied by e-bikeshop. The range with the dongle is reduced. I get about 30 miles (most on 'sport', some or 'turbo'). It goes well up to 20 mph (which is plenty fast enough for me). I found there is little point...