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I believe they pronounce it We Screw You.

I can’t dispute the charge with the credit card company after 6 months. I received the product. The CC paid the bill. They are not a warranty company. My advice is RUN RUN RUN away from Himiway. There is a FB group for Himiway owners NOT run by Himiway. I asked for people to tell me they got...

It’s been 6 months. That ship has sailed and it doesn’t get my bike fixed. That would screw the bike shop not Himiway

Above you said we couldn't go to a bike shop without authorization from customer support. I've asked at LEAST 25 times for that. I am awaiting a controller, wiring harness and display unit. My bike has been dead for 7 weeks of the 6 months I've owned it. I've already had to replace the display...

Where in the warranty does it say the owner needs to be a bike mechanic? How do I get the work done if I’m not physically able to do the repairs? I’ve asked repeatedly for a referral to a bike shop.

Did you actually get any sort of refund from them? I've been weeks trying to get somebody to actually read an email. All I get is "We're sorry", "It's on backorder" and essentially we don't give a damn about customers. I've tried to return for a refund, credit for the 6+ weeks I've not had my...

How did you get Himiway to pay a bike shop? They are expecting me to replace the controller, screen and ALL THE WIRING, but refusing any sort of compensation or bike shop referral. Won't even discuss a refund or exchange for a new bike. This one has been dead for 6 weeks out of 6 month so far.

Himiway is good at saying sorry. Horrible at actually being sorry and fixing anything.

Dallant, I appear to have come off a bit pissy. I didn't mean to. I have a bad hip. It is very difficult for me to get on and off my bike. I have to lay it way over on it's side and generally need to steady myself with something when I do. All those old injuries from my youth are coming back to...

I'm sorry if that sounded terse. I didn't mean it to. Frustrating day. I'm doing battle with Himiway in another thread. I considered that out in the field and disconnected the brake wire one at a time to no avail. Then I tried disconnecting the main plug for the display unit for 15 minutes to...

Because it worked. It was a scratch on the screen. Showed zero miles and I'd waited weeks to get it. I just want to ride. Besides, it's a waste of time to pitch a bitch to a machine. I don't think there is a human involved. Currently I do two hours a day or about 25 miles. Very hilly here and I...

Tried that before. Disconnected each one, then both. This time I have a twist. I unplugged the display unit to reset it. When I tried to plug it back in, it wouldn't go all the way and I pulled it apart and it looks now like one of the pins is broken off inside the female connector. Honestly, I...

The supply issues are a pain in the butt, although the website now says my part is in stock. We'll see. Bigger issue is the Chinese. They have no regard for Americans or our business. They don't care about customer service because they know we'll keep coming back for cheap crap and sadly we do...

Yep, that is correct. There is a capacitor in the controller that holds power for quite a while. They did have me checking on the bike side male pins. I saw in another post you had issues in trying to get your bike (like I did). Now that you've had it, how's it been? And I saw you also had a...

It's not common, but it's happened to me twice now. I thought the first time was a fluke. Twice, makes me wonder.

That should have generated an error code. The exact same thing happened in June and I had to replace the display unit/switch.

Now I know, but since when was that prohibited? It SHOULDN'T do that.

I've got that sick feeling that I've been had. Ripped off and now stuck in a relationship I can't afford to get out of. Got my Himiway Cruiser Step Thru in March. First ebike. I'm a big guy (working on it) and needed the weight capacity so my options were limited, but their closely guarded...

New display unit fixed it. Rode it for 400 miles (first one was 360) and the same thing happened. DEAD. Stopped to deal with a phone call. Slight hill, so I held one brake down, no throttle. Presumably the bike timed out and shut off. Won't turn back on. Raising hell with Himiway. LOW...

Hallelujah! Parts finally showed up today. Somehow I got lucky and the easy fix, appears to have fixed it. The past few days it's been completely dead. Plugged in the new display/switch (just one plug) and it fired right up. Pretty easy to swap out. I've turned it off and on numerous times...