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My LBS does the same thing today. A software update between my phone and the bike failed bricking the system. (Bricking is when an electronic device becomes unusable, often from a failed software or firmware update.) They replaced parts from another Giant ebike until mine worked for $500...

I would't have a problem with that if Giant was proactive in training its dealers. Today the dealers have to repair by replacement "until it works" and a lot of communication with Giant support. That can take awhile especially today with reduced support personnel and longer lead times. If I...

I am familiar with and have spoken to another company in the U.S. that replaces bearings. The problem is Giant. To be helpful to me the motor repair shop also has to have access to Giant circuit cards and software. I have not found any Giant dealers that feel comfortable troubleshooting and...

I had to replace the motor on my 2019 Giant Road-e after more than 10,000 miles. I can find no one who can repair the old motor. If you know of anyone, please let me know. I'll send it to them.

I am in the U.S. riding a 2019 Giant Road-e + Pro with SyncDrive Pro (Yamaha PW-X) motor. The motor is giving problems and finding a Giant LBS with experience working on Giant ebike motors is difficult. If anyone knows where to purchase another motor, new or used or of a company that is...

I bought my Giant Road-e when I retired 2.5 years ago and have something over 10,000 miles on it. I ride as much as I can in the flat lands surrounding Savannah, GA especially during the Covid-19 pandemic. It's helped greatly to keep my sanity up and my weight down because if nothing else...