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We do not have our own shop yet, you can go to any local shop near you for help. Send an email to our customer service if the bike shop can't fix the broken part, we will send you the replacement.

If the customer goes to the local bicycle shop to repair the bicycle without consulting our customer service in advance, we will not be reimbursed. Also if the accessories break down under a two-year warranty, we will send out the new accessories.

We are deeply sorry for the inconvenience，thank you very much for your patience and support for so long. We will continue to make progress and bring reliable, efficient, and quality services and products to more of our customers. Hope you enjoy the ride!

Please send an email to our customer service, we will be sending you the new battery and if you want to get a purchase price refund we can do that as well. Sorry for causing such inconvenience.

Due to the effect of COVID-19, we are currently facing a supply shortage of Samsung batteries, for maintaining the quality, we have to wait for the best Samsung batteries and that results in a shipping delay. We are working with our supplier urgently to fulfill the demand in the earliest...

We are so sorry for the mistake. You may send an email to us After-sales Mail: [email protected]. We will send you the 7-speed shifter.

You can find it at the J area

The reason is obvious. If we do have the bike you purchased, why do we label it as "pre-ordered" instead of arranging delivery for you directly? For all pre-ordered products, we need to provide the customer's purchase information and confirm, in order to put them into production and arranging...

We cooperate with velotooler, customers can make a reservation to get a repair service. https://velotooler.com/.

Hey man, you can visit the website to make a reservation to check your bike. https://velotooler.com/

Just letting you know that Cruiser step thru and Escape are both pre-order, it usually takes 1-2 months to get ready to ship out. Only the black Cruiser will be shipped in 1-2weeks because they are in stock. The info is clearly labled on the website.

I’m sorry you had such an unpleasant experience. Would you mind give us your Himiway Order Number? So I will inform our After-Sales Team to contact you ASAP! Or would mind resend us an email to [email protected] We will always be willing to solve your problem.

Dear Customer, You could find more information on our Facebook Group. 'Himiway Bike Owners Group'. About shipping time for Escape, it will be shipped in early March if you order today :)

Thanks for sharing your experience. 1. We will not charge an extra fee from customers. Our transactions are not conducted through the US banks, so customers do not need to pay sales tax. But the transactions are cross-border payments, so some card issuers will charge this fee. So you could...

Thanks for sharing your experience here. Glad to know you have received your replacement box although it takes a long time. Sorry for this inconvenience and bad shopping experience. We are trying to improve our customer service. We will not maliciously eliminate bad reviews, only leave good...

Hello! Thank you for your support Himiway. Did you solve your problem now? If not, please send the email to [email protected]. We will help you solve the problem. The warranty can be transferred. Please email us with the original order number. We will solve this problem soon. Thank you!

Hi~Thank you for your asking. We pronounce Himee Way. You can pronounce Himiway whatever you like :)

Really sorry for this trouble. May I ask did you solve your error problem now? If not, please send an email to our after-sale service at [email protected]. We will help to solve your problem. Sorry, we don't have specific shops currently. Normally, we will suggest customers going to the...