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Update: After I sent a very pointed email to the shop, wouldn't you know it a day later I got a "Your bike is ready" message. Arrived at the shop and they told me that a new screen was sent and they installed it and all was good. The story is that if the warranty guy didn't have a part to fix...

Well, there is joy. Took my phone off of wifi and just used it's data for the update......and it DID IT. :) Hopefully I can just ride now.

I just got my Revolt back from the shop with a new screen installed. Was just so relieved to get it back after 2 months that I forgot to check to see if the new App worked. Got it home and fired up the App. It told me that the bike needed to be updated to Ridecontrol 3-3. Started the process...

Well the end of November was when my bike went in and still haven't heard anything. Maybe the shop I'm dealing with is very low on the Giant totem-pole.

Was this recent?

What sort of "down-time" did you experience with Giant Canada? I'm still waiting.....approaching 7 weeks.

Well there's another concern for me....haha. I live in a rainforest and will be (supposed to be) commuting on the bike daily.

I went into the shop a week ago for a chat and they told me that they still hadn't heard anything back from Giant. They can't get past the switchboard, which instructs them to leave a message and then follow it up with an email to confirm that they left a message. Sigh.... As for the bike, it...

Yes, apparently Giant Canada had 4 guys in the e-bike warranty department but recently 3 of them left. Leaves 1 guy for all of Canada.....yikes.

When we pulled the battery out it was showing fully charged so it may well be a connection issue, which the mechanic did mention as something he's seen before. The shop is/was in the midst of a move to a new location, so there's a bit of grace to be given to them during this. The lack of support...

Yes, it won't even power up. Well, the initial screen comes up for about a second then shuts off. I'd thought about taking it just to "ride" it, but the thought of a commute on a 47lb bike while pushing through the motor drag the entire way didn't really appeal to me. :). Plus, the shop...

So I recently (mid-Sept) bought a Revolt E+. Put around 800Km's on it (60Km commute/day) and all was going well. Love the geometry and "feel" of it. Ended up off work for 10 days with our Covid protocol so the bike stayed in the garage fully charged. The day before I was going back to work...