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Contacted Rad, and they acknowledged that a batch of their rear racks had shipped without passing what one might call rigorous QA. Today they notified us that they issued a refund, and will ship a new (fully QA'd) rear rack when they are stock again. I will say that Rad has been responsive to...

I experienced some resistance threading the screws, such that hand-tightening was not possible, and even using a tool was more difficult that I would have expected. Ultimately that was not my main complaint. I also have the aforementioned problem where the holes do not line up between the rack...