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now sold.

I think the issue here was that the LBS are a city centre store so even when they took the bike out, they probably didn't hear it as it's only audible when things are quiet. No way would you hear any of this in traffic! Anyway, will be sorted out in the next few days and am looking forward to...

Re your Merc, this is because your Merc’s engine would have been tested on the bench prior to assembly, just like my 911’s engine was, and then fitted into the car when it had passed all the tests.

They apologised but are stumped by the fault. They’ll be taking it up with R+M as to why this wasn’t spotted earlier on pre-delivery check where it could have been rectified a lot easier at the factory. Anyway, should have it back in a few days, with a new motor.

No, I’m speaking to them about it today. They‘re pretty shocked that the bike got to them like that but they too should have picked it up before I got to it and I’m pretty sure that they know that!

Thanks Tim LBS have said that it’s a motor fault and agreed to replace it in the next few days. We have 2 other Cubes in the family with the same motor and both just a few months old and they don’t sound anything like this. Like I said before, I love the bike but just don’t think that a bike...

You ‘constructive‘ approach seems to consist of deflecting anything negative that’s said about R+M. Thats just not helpful when many others are genuinely offering help and advice and seeking it.

Oh so it’s ok to install a third party component on a bike and say “yeah, that’ll do” and let it go without testing it or even giving it the once over after blabbing on and on about your attention to detail and customer values? I don’t think so. Kissing a manufacturer’s ass will do end users no...

Thanks but I just put it out there to show that the finger of suspicion need not necessarily be right and sometimes, the most obvious answer is the correct one. The dealer has now accepted that the sound sounds like the motor and not the hub and is making arrangements to replace the motor and no...

OK just an update. I uploaded a couple of videos to YT so anyone who's interested or is worried that they have the same issue can take a look (and listen) to the problem: Part 1 Part 2 Part 2 shows the problem more clearly, without all the traffic and starts with the Bosch assistance turned...

Thanks Jay, interesting read. Will keep you all in the loop.

Yes, a little more noise because I was pedalling more, all with the motor off. If I was a betting man, I’d bet on the Bosch being the culprit but I’ll see what the bike shop says after they need with it!

No that’s not correct. The motor is off. It’s turned off at the Kiox. When this happens there is little to no noise in ANY gear coming from the Rohloff. When the motor is then turned on, it starts making the noise but obviously only when your pedalling and it’s providing assistance.

Yup, that’s where I am. I do think it’s the motor, I’ve just had the bike up on my stand, rotating the pedals manually and the sound is definitely coming from the Bosch and not the Rohloff. It could well be a faulty or just noisy motor - I know they’re mainly very reliable but someone’s got to...

Thanks guys. I do understand that I may be getting a little obsessed with the sound but you have to understand that if the problem is the Rohloff, I should hear the noises when using just the Rohloff. I don’t. If the issue is frame resonance, I should hear something similar from any of the...

As I said earlier, there is virtually no noise coming from the Rohloff when the motor is off so I’m not sure where you got the idea that I was getting ”most of the same noises without the motor”!

If this is true, its absolutely unacceptable on a £8000 bike when my £2700 Cube and my wife’s £3200 Cube are both free of it. Precision engineering, my arse!

Ok, I thought of the increased torque from the motor and I tried this: 1. I turned the motor off from the Kiox and pedalled in gear 5 at 5mph. Very little noise. 2. Still in gear 5, pedalled at 10mph. Just a fraction more noise. 3. Switched to gear 7, pedalled at 5mph. Little noise. 4. Gear 7...

Lol and ewww.. the bike’s sexy but not that sexy!

Ok, just an update. I went out on another 20 mile ride today and the thing is noisy as hell in gears 7 and under, in the quiet back roads of the countryside that I usually cycle in. The weird thing is that if I turn the assistance off and just pedal, the Rohloff is nearly silent in any gear...