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since the order is not complete until you get the battery, the 7 days haven’t started. Don’t think it will be an issue if you choose to return.

Quick update for everyone - S604 called and they said that their battery shipment got stuck in customs in HK and arrived just today; they were creating shipping labels as he spoke. Orders will be fulfilled and tracking numbers will be sent out for the batteries in the next few days. Hope this...

Thank you - hope it doesn't come to that, but I'll do what I have to do. Much appreciated.

Thanks for your note - I used a CC but I assume its the same. There is a 7 day return policy so i don't even think i'd need to go that far - this really rubbed me the wrong way. I have e-mailed and called - the e-mail was Friday.

Hi all, I pre-ordered the Shred with the extended battery and the upgraded seat post on July 1st, and it was fulfilled and delivered last Friday - was excited to ride this weekend but when I opened the box, there was no battery. No communication from Surface 604 indicated that the battery would...

Did they tell you the battery was going to be sent at a later date? I just got my bike and no battery - everything we “fulfilled” and delivered according to their website and UPS. I ordered the larger battery - hoping you can provide some insight. Thanks!