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Motor now replaced by Giant dealer. Strangely, auto setting feels different - no longer so responsive as it was before

That’s not a system error I guess. Just no power? Loose battery connection? Anyway, dealer has a legal obligation to fix or replace faulty goods.

Ask them to ride it for 5 minutes to see the problem?

My local Giant dealer is fine. Just take it back to your local dealer. Should be under warranty. They should have software to detect what the issue is and fix it.

Which error light comes on with the red light? Check next time it happens, and look in the manual. Some errors you can fix. I got “Motor Error”, so went to dealer. He detected faulty Torque Sensor, so has sent for a replacement sensor from Giant under warranty

Just taken the bike to the Giant dealer who said my “motor issue” fault was caused by failure of the torque sensor (bike is 8 weeks old). A replacement sensor has been ordered

Now fixed thanks - I switched on the bike and connected it to the app, then tried download again, and it worked this time. Could be coincidence, but maybe it prefers the connection to the bike in order to work properly!

A new app problem for me “Activity Upload Fail” after a ride today. Giant App also kept crashing (iPhone) when I tried to open previous rides. No idea how to start a new thread on this site either, since “new conversation” requires me to send it to someone, so can only add replies to other...

Magnet position checked and seems OK. Error continues, and indicator suggests Motor Issue, not sensor issue

Than Thanks - will take a look at it

Thanks. Wasn’t aware there was a spoke magnet measuring speed! It’s all new to me

Thanks for that. Did a dealer adjust it?

I’ve just had a similar “System Event” with red light flashing. The manual suggests the “Eco” light is error 5 - battery issue, as you said. Mine is motor issue 2 or sensor issue 3 (can’t repeat today to check which one). Motor cuts out until powered off and on, repeating intermittently. Still...

Near the end of a 50k ride on a Liv Embolden E+1, the motor cut out, showing the red light and either motor issue or sensor issue while using auto assist on a climb. It restarted after turning power of and on , but cut out a couple of more times while finishing the ride. The following morning I...

Available 6 days ago on App Store with apologetic message from Giant. Version - Ride Control 1.4.4

Interesting. Didn’t know what levels Auto was selecting. Feels very strong up hills, so thought it was reaching 5 ...

I’m sure I’ll be using non-auto mostly too to get some excercise and save battery, but the auto will be good for difficult and strenuous sections where I don’t want to be fiddling with manual switching.

Indeed it is. I felt a bit embarrassed using it, since I felt I was getting no excercise with the bike shooting up steep slopes with hardly any pedal pressure!

Just got this update yesterday when I used the bike app. A huge difference now in Smart assist mode. Almost no need to pedal at all! I guess it will eat up the battery faster. Feels like “Sport” mode now.

Seems Giant has now responded to the queries about the Smart option (Auto). Yesterday when I turned on the Ride Control app, I got the message to update the firmware. The Smart (Auto) option has changed dramatically from what felt like Eco /Eco + to something like Sport mode. The bike flies...