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In fairness, I should add that after writing the above, I received another email from Pedego Technical Support suggesting two possible remedies. The first, removal of the derailleur is premised on the fact that the attachment of the derailleur interferes with the nuts on the axle so that...

Thank you all for the responses. I did get a response from the Pedego Technical Support people, basically saying that they have no answers and no suggestions. They gave one thought which I do not believe to be useful -- remove the derailleur. But that does not increase the width of the...

By the lock washers, I assume you mean the washers with a right angle tab which fits into the dropout on each side to prevent the axle from rotating. I pull those out when removing the wheel and keep them out until the wheel is returned and seated in the dropouts. Still too tight! Thanks for...

I own and love a Pedego Stretch, about three years old. For the second or third time, I had a flat on the back wheel which required that I remove it. Each time the removal and re-installation has been extremely difficult because the dropouts for the wheel are, in my judgement, too narrow. I...

Glad to know this. Does the size of the bag allow the weight to be on the "outriggers?" I will consider them when my current set of bags wears out.

Two Pedegos, Stretch and City Commuter, both hand throttles. We are 78 and 77. We would not have an electric bike without a hand throttle. It gets us started from an standing stop, hurries us when necessary through an intersection, helps us up steep hills. It is especially helpful when I...

We have a 2016 Stretch and a 2017 woman's City Commuter, both bought new. Wonderful bikes, no problems other than a flat or two. On the Stretch, adequate bags were a problem. I asked Pedego if they would get some, but I haven't seen any. I use bags from a Trek Transport cargo bike which I...