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It didn't work for me, either. This is a real pain. Surely there must be a way of doing a soft reset on the evo control so that you get a fresh start without losing data?

Yes, I'm getting a similar experience. I'll try the 'demo mode' fix later today when I go out on the bike, but I'm somehow not optimistic. I am surprised that someone at Giant doesn't take a look at this forum - and all the others. This sort of thing seems to be a close to universal problem...

Thanks for that. Sadly I don’t have an Android and I don’t know anyone who does...and anyway in lockdown it would be difficult to borrow one. Hmmm. Back to the drawing board. I did email Giant but haven’t heard anything.

Hi there I'm in the UK. (London). I have had a Giant Road E + Pro for a year or so. I downloaded the App (iPhone) immediately despite the appalling reviews. The reviews were right. Hopeless. The bike is excellent. Very pleased. I'm mystified as to why such an otherwise outstanding company...