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I have the same problem. It's definitely coming from the motor. It happens after I ride around 12-15 miles at high speed (28-30mph). The motor was replaced by Bafang but same problem with new motor.

I agree this bike is an absolute blast to ride. It's interesting that you also received a bike with body damage. This is not a good sign for their quality control. The knocking sound you are hearing could be the same as the issues I reported in my review. The first one is related to the chain...

I lifted my bike and both wheels are spinning freely. Therefore, either my battery is defective or the range is normal. I also retested riding with the power off. It's not as bad as riding my Radcity but it's not like riding a regular bike. I can go around 7-8 mph with moderate effort. I can...

I actually like the bike a lot more than my Radcity. It is a a good value for the price compare to other vendors with similar configuration. What I don't like is the battery performance. I thought I would get at least 15-20 miles using throttle and 30 miles with PAS 5. If anyone else owns this...

It doesn't ride like a regular bike with power off. It feels like I am riding my Radcity. Maybe HKPolice is right about the brake rubbing. It's raining this week in SoCal. I will adjust the brake this weekend and re-test. The derailleur indexing is fine as I have no problem shifting gears. I...

I have this bike for about a month now and put 500 miles on it. Misc problems: - The bike arrived with damage on the body and rack. The damage is not a result of shipping. It was built and shipped with the damage. After a few weeks of back and forth, they agreed to refund me $200 for the...