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3 things... 1. If it had a short inside that would be covered by warranty. 2. Replacing the controller with another that displays the same error isn't fixing the problem. 3. When you offer a refund then say you can't find the paperwork. All your doing is making maters worse

I DIDN'T adjust the settings in the controller, if that what your trying to say. After it displayed a 10 error I disconnected it and brought it back. You said the controller is stuffed. And you will refund my money. Now I got home and connected the controller and it works except it still has a...

Oh and when you say I tried hard to tamper with it, can you explain exactly how I tampered with it to the extent that it would damage it

You gave me another controller that didn't work I just brought it to you andyou said that I have stuffed up this one. I just got home and put it back on and it works, it still has the number 10 error which makes it useless. And about your gesture of a refund, that's great except you cnd find the...

Well I dont know if it was from writting to forums, or the numerous emails I wrote to them or maybe the developed a conciouns... But they've agreed to wear the cost and fix my motor, free of charge. Thanks to everyone who made coment on theis thread ( I have a feeling this may be a big part of...

They've come good, I was contacted today and they said "There's no way Bafang would cover it so they are going to wear the cost" my motor is ready to be picked up.

I dont think your understanding where Im coming from... I dont expect the Manufacturer to cover the warranty, the shop was supposed to fix a number 12 error and they managed to bow up the Controller. I want them to fix the damage that they did.

alot of people dont understand Im not expecting Bafang to replace the Controller... The problem is my bike was displaying an error, they were supposed to fix it Instead they blew up the controller,. -I dont think your understanding where Im coming from... I dont expect the Manufacturer to...

Ive added more to the story even you would have to back me on this now

Theres a bit more that I didn't add because I thought it irrelivant but due to the imput im getting I feel it is relivant... that wasnt the first time I returned the part... the day before I fitted the controller and it displayed a different error (I cant remember the number ATM0 so I returned...

Theres a bit more that I didnt go int because I thought it irrelevant... This was the second time I returned it in 2 days, the first time there was a different error, I cant think of the number atm, but I returned it and they had to update the firmware. I then took it home and fitted it again...

Here are their warranty terms, https://volitionebike.com/returns-warranty/ you find where its 'Spelled Out" in their warranty terms. I cant find it . That would make them legaly liable And regardless of everything else, THEY BLEW IT UP NOT ME. that would make them moraly responsible I wouldn't...

Besides it was still working until they blew it up. it happend while they were working on it. if there was a problem they should have told me that if they proceed it could be damaged and the warranty would be voided. or had they informed me before blowing it up that changing the plugs voids the...

Its actually worse than what I first reported... whats happend is they told me when they pluged in to a battery it blew up and they are refusing the warranty because the controller has blown. I said but you blew it up and they replied that it happend because the plug was no good. I then said if...

I purchased a new controller from Volition Ebike at Bondi Junction after fittiing it an error was displayed, so I returned it and they updated the firmware and gave it back. so after fitting it again a new error, was displayed, a number 12 error this time. Volition said thats a problem with the...

Even though they have some nice bikes, if something goes wrong good luck trying to get them to stand by their Warranty. I purchased a new controller from them for a Baffang BBSHD motor and when I fitted it an error was displayed so I took the controller back and they updated the firmware and...

Id give Volition A HUGE MISS! Even though they have some nice bikes, if something goes wrong good luck trying to get them to stand by their Warranty. I purchased a new controller from them for a Baffang BBSHD motor and when I fitted it an error was displayed so I took the controller back and...

They may not be aware what I did but I but they cant deny that it powered up and displayed a number 12 error when it was given to them and while in their care it has blown up and will no longer turn on. with regards to changing the plug... You are aware these motors are sold as a DIY kit and...

the reason I returned the controller is because it was giving a number 12 error. I took my whole motor to them asked them to get it working.. they informed me that when they connected it to the battery the controller blew up. Now they are saying its because I changed the plug. I believe it...

I recently purchased a new BBSHD controller from Volition EBikes in Bondi Junction Sydney Australia. After installing it I was getting a Number 12 Error. So I brought them my motor and asked they fix the error. but the next day they informed me that it blew up and because I had changed the power...