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Hello everyone! :) We're thrilled to introduce our latest addition, the all-new VoltBike Venture Step-Thru. Equipped with an impressive electric Mid-Drive Bafang M600 boasting 120 Nm of torque, a fully integrated 14Ah Li-ion battery with Samsung cells, hydraulic brakes Tektro, SRAM 11 speed...

It looks like this is older version Mariner probably 2018 or earlier model. We don't have this particular controller anymore since the industry moved to water proof connectors (Higo). However we have the new Mariner controller (with waterproof connectors) for which you will need to replace the...

Hi Ed7. We did reply to your email this morning. Initially I thought the issue could be faulty controller unit inside the frame. However after reading this post I start thinking that the problem could be in your LCD screen keypad. We can send you replacement LCD screen. Please reply back to our...

Thanks for emailing me your credentials over the email. We found your name and your order in our system. You purchased your bike early 2017 and I can see that during your 1 year of ownership we did mail you a few spare parts which appear that you successfully installed. It appears that you had a...

Hi ShumaBike, can you please confirm that those are the parts you need? The first photo is clear and is not a problem. I am not sure of the second photo. Do you need the entire bearing/clutch mechanism or just the gears where you point your finger? I am also going to need your name or order...

Hi Deleted Member 4210. Thanks for your input and we value your contribution with either your shop in Chicago or posting at the online forums. Your comment above is from thread in 2017 regarding VoltBike Yukon 2016 edition. As you are probably aware VoltBike Yukon has been around for 5 years...

Hi ShumaBike, we usually don't monitor 3rd party online forums but your problem got my attention. First of all I want to apologize for the issue you have and the trouble reaching to us. Can you let me know what is the bike you have and what is the issue you are experiencing. What part do you...

Hi guys, I just want to mention that the issue with some water coming inside the controller was factory resolved with the last 3 production cycles. We installed rubber ring on the controller compartment where the wires goes in which works well. There is also hole drilled on the bottom part of...

Hi westwood, I am not sure I understand properly but I would advise you to make short video and email it at support at voltbike dot ca. Then our bike mechanic will take a look and get back to you.

Hi westwood, it is probably matter of adjusting the rear brake on your bike. It looks to me that the brake pads are touching the rotor. The brake calipers on your bike could be adjusted to avoid this. If you can't do by yourself, then you can probably visit some local bike shop. It's usually...

Hi love2cruz. It's possible that the rear brake itself is very tight and the brake lever is not able to travel the required distance in order to activate the power cut off switch. I am not sure if you recently adjusted your brakes but you can try to loosen the rear brake and see if it helps. If...

Hi Josh88, I am glad you have received your bike and that the bike itself is in good shape. I can see that the extra time we put in packing is worth it. We use 3 layers carton, on top of that we put inside solid styrofoam which is on each side of the box. Since few months ago we also did start...

Hi guys, thanks all for your interest and let me explain how our shipping works, because it's different for USA and Canada. Because of our high shipping volume we was able to negotiate great shipping rates. We use only LTL (Less than truckload) carriers. As you guys know, we ship our bikes fully...

Thanks @SuperGoop , this definitely helps. Your suggestion number 2 start me thinking that we got quite a few responses how the compass does not always work, and that we indeed don't need this combo. So we will definitely choose different bell for the next assembly. I have customer from New...

Actually we are adding neoprene slap guard protector on Voltbike Mariener too. As somebody mention above the additional price is almost nothing, given the fact we order them in much bigger quantities. Regarding folding Voltbike Mariner, we got many questions and feedback regarding how to keep...

Our website is setup so when you visit from USA it shows prices in USD currency. When you visit from Canada it shows prices in CAD currency. You can also switch the currency at the top right corner of the website. All USA orders are shipped from our warehouse in Blaine, WA and the shipping cost...

Hi guys, thanks for the valuable feedback. We follow this forum and appreciate your input. The next batch of Yukon 750 which is currently in production, will feature shorter stem Promax 90mm, instead of 110mm. It appears that 110mm is too long for most of the riders. We are also going to add...

Hey guys. Very cool photos... as always Voltbike owners are very passionate. We also noticed that some companies are offering 20ah. However given the price they offer the 20ah I am in doubt it's in fact 20ah. Also we are not sure that 20ah battery would fit in the compartment of Voltbike...

Hi @SuperGoop, thanks for your interest and feedback. -We did not notice that much rattle issue on the other units we had for testing. However we are working with our mechanic how to improve the battery holder. Probably we will have to put some additional cushion inside the battery holder which...

Great job @SuperGoop. This will help also others looking for comparison. Just would like to mention that we now offer the Yukon 750 fat bike completely loaded with fenders, rear rack and front and rear light connected to the battery.(Link Removed - No Longer Exists)