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Agree with all. I don’t mind tinkering and even some mild work to get things to work. My experience was not good from the start. And it took 3 months to resolve even though I was not riding the bike. As I mentioned, it is certainly a learning experience for anyone in Customer Service...

Read my review under General Quality and Service. I highly doubt these are one-off situations. Certainly there is a common thread with their approach to things.

I ordered the Ariel D after an extensive comparison of similar bikes. I was excited to get my bike and it arrived after 3 weeks. I was told a few days before its arrival that I had been “upgraded” to the Limited Edition. Yes it has a different seat and cosmetics, a larger battery and what I...