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So I purchased the voltmeter and I hooked it up to the battery and this is what it shows. I assume this means that it is holding charge. Any recommendations from here on?

Thanks again for all the posts/replies everyone. I ordered my voltmeter and pick it up today. I tried different ways of plugging in the battery as suggested but no difference. I'll keep everybody updated. Thanks again everyone!

Looks like the owners group blocked me!!! I wonder if the two groups are connected somehow? So much for Facebook.

So I just joined Facebook and I am waiting for the owners group to befriend me so I can place a post. Of interest, I did place a very polite post on the Sondors ebike page asking for assistance/troubleshooting and it got deleted...twice! So dissappointing. My intention is not to bother...

Thanks for all the replies. I'm going to purchase a voltmeter today and attempt to get some readings. The charger shows a green light when plugged into to battery then to power outlet but the battery doesn't charge therefore it's likely the battery that is the culprit. I did use the YouTube...

I received my Sonders Ebike 3 days ago and the battery was completely nonfunctional. I followed the directions precisely and unfortunately the battery doesn't charge or turn on. I have sent messages to the Sondors tech support and have received absolutely no response. After all these months of...