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Thank You very much for the information, Eric. She brought the bike into the house and "warmed it up", then with the help of her husband (aka elbow grease) managed to free the battery from the case today. :)

My sister received her EBC bike and wants to keep the battery inside her house (she is in Seattle). She has repeatedly attempted to remove the battery from the rear rack case but it will not slide out. Yes, she turns the key as demonstrated in the videos and pulls from the bottom rear of the...

Really appreciate all the responses. Two points stand out for me: the value of a LBS regardless of which ebike I ultimately choose & rethinking my view on retaining my auto down the line. Tomorrow is my test ride day in Eugene (OrTrek - I currently do live in Westfir btw); looking forward to...

5'7", 290 lb, 66 year old disabled vet been pouring over the internet websites & you tube videos for a couple months. I am looking to move into Eugene, Oregon from a nearby rural setting, then get rid of my auto. I am NOT mechanically-inclined, not a speed demon, safety-oriented, and hoping to...