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Your hunch would be wrong. As I stated, I like my bike well enough, and I am well aware that it is an entry level bike. What I do have a problem with, and was the focus of this post, is that Rad is calling their customer service "World Class" when clearly it is not. Changing the subject, does...

Trolling for breakfast? Nice. Pin a rose on your nose. 3rd harness? Yup. My brakes don't drag, they rub. Because the rotors are warped. They are warped on both of my Rad bikes. That doesn't really speak to quality control. Customer abuse? If you consider a 10 mile round trip three or four...

This is what Rad says about their product support on their website; "With tens of thousands of five-star reviews under their belts, our in-house product support team is the best in the business. They love troubleshooting, are happy to talk you through your options, and will always make it right...