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Sounds like a similar experience as me. Both rotors were warped, spokes were completely uncalibrated, and derailer was poorly aligned and continues to come out of alignment.

I put it together myself but hired Velofix to do a first-time tuneup. It was a nice comfort level for me to make sure a professional had eyes on things. It turned out to be for the better because both rotors were warped and needed replacing, derailer needed a lot of alignment work, and both...

I have the 2019 model. I love it. It's definitely powerful enough. At different times I've hauled 2-50 lb kids on back, a 100ish pound kid on back, and a 175 lb skateboarder behind with good power. The tripmeter doesn't bother me at all. I don't see how that's a deal breaker. Keep a memory of...

I have 2. It definitely makes the ride more comfortable for kids.