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Good to read that they are helping you out and that their support has stepped up! Hope you can get it all addressed and be back on track.

I recently took a 2019 Haibike Full Seven 3.0 for a test spin at a local shop (I am in the market for a new e-bike) and noticed a little of what you describe. It was not pronounced, and not something that I found particularly odd? This is an aluminum frame and has some fairly boxy tubes... these...