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Sorry for any inconvenience, if possible, please provide your email address, Eahora customer representative will contact you asap and help you solve the problem. Here is our number: 9298007530.

E21 refers to current abnormality, please turn off the bike when it occurs. Then unload the battery from the bike. Wait for a few minutes, re-install the battery and turn on the display, the error code will disappear in general. If the steps above can’t solve the problem, then the controller...

Hi, the access advanced setting needs to unlock first. Unlock the display:"+button & —button & the power button." Please press together with the three buttons. Then, the display will show "OK"， which means that the display unlocks successfully.（Video has an unlock tutorial, please check it.）...

Hi, the 14Ah battery can work on the XC100. Normally, Eahora website gives a slightly longer estimated delivery time for fear of delays. All bikes and parts will be shipped within 24 hours as long as they are available except weekends.

Hi, sorry for what happened! Have you solved your problem yet? Feel free to contact eahora any problem at [email protected]. Our customer service team will respond within 24 hours.

Hi, sorry for what happened. Any operation required by eahora will not lose its warranty. If the product proves to be defective, we will replace it for you or give you a full refund.