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It's great to hear that Trek cares so much about their customer service. I'll keep it in mind when I'm looking for my next bike. And of course, Trek was right to see it that way. The customer bought a new bike, so they should be delivered a new bike in full working order. But like you, I'm a...

That's a great idea, dblhelix. Sadly, all of the Performance Bike locations in NC have closed (restructuring after bankruptcy) but I could try and get in touch with the guy from Crawford Service. From what I can tell, his is a mobile shop, but it's worth a try. I asked the manager of the...

I'd love to ask them to just replace it, but they only had the one (Cannondale Mavaro Neo City) and apparently, they won't be able to get another one like it for months if at all. I've tried several other ebikes, but this one was the best fit and the one that felt the most like a regular bike...

Thanks, dblhelix. I checked for a switch to no avail, so I went back to searching and finally figured out the cause. Within the system settings, the light switch status was set to "off" instead of "on" or "bike light can be switched on/off". The folks at the bike shop found the setting easily...

Thanks to Google I was able to figure out why the lights on my new Cannondale Mavaro wouldn't turn on: the light switch status was set to "off" instead of "on" or "bike light can be switched on/off". Unfortunately, the bike shop wasn't able to update this setting because, for some reason, their...

Hi all. I'm a new member and this is my first time posting. I wonder if anyone has had similar issues with the Purion interface. I just bought a Cannondale Mavaro Neo City (my first e-bike) but unfortunately, the lights won't turn on. The folks at the bike shop knew the lights weren't working...