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I agree, the Rad customer service has been great. They did ask for photos, and they started out by offering to send me parts to repair the bent derailleur. I wasn't comfortable with that because I'm sure I would have been struggling with tuning it for the rest of the bike's life. After just...

Just got my $999 Step thru, took the plunge because of the great price. Unfortunately it came damaged with a crushed cage over the derailleur and damage to the derailleur too. It shipped from west coast to the east coast so it must have been handled quite a bit between here and there. Dealing...