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Hi @jaizon, As funny as it may seem, the rigid fork on the Galaxy actually costs more than the suspension fork on the Aurora, due to being made custom for this bike. The motor is the same cost, though the battery is a small bit cheaper. The Galaxy 500 is also a lower-production model; In the...

Hi @terrylharris, We are happy to help, but ask that you direct all communication through our official channels, as we do not monitor these forums regularly. Our phone number is 877-991-7272 and our email is [email protected] Especially during this time of unprecedented demand, it can be a...

Hi Leo, We're happy to take your questions, especially for easy things like this. The light operates at 6 volts, and I believe the max current is 0.5 amps, for a total of 3 watts. All the best, David Dye

Hi Folks, First, if you would like to get a hold of us, please reach out to our customer service team directly. Our phone number is 877-991-7272 and our email is [email protected] As you might guess, we are very busy right now and simply haven't been paying as much attention to the forum here...

Hi @terrylharris, We do strive to take care of our customers and do our best to respond to everyone quickly. As you may have noticed, it's sometimes difficult to get through on the phone. The bicycle industry is right in the middle of the biggest boom in at least a generation and we simply...

Hi Randall, and thanks for your support! The motor is made for us by Dapu, and isn't part of their normal offering so you won't find much information about it. Like basically all e-bike motors, it's made in China. So far, they've treated us quite well. I've had my test mule on a cargo bike for...

Hi @billyraleigh, if you're having trouble with the contact form, please just drop us an email at [email protected] and we'll get you sorted out.

Ah, you were referring to a broken chain; I must have misread that. Fine, sure... any mid drive is dependent on a chain or belt, just like a traditional bike. 1 point to hub drives for that I guess. With that said, broken chains are just incredibly rare, even with the added torque of a motor...

"Make sure you try one. I think you'll change your mind." - Dave, I got my first fatbike about twelve years ago, and the Surly Pugsley will always have a place in my heart, no matter how many fatbikes today are much, much better. 2013 was really the watershed year for fatbikes, with every major...

Hi Dave, Designing a bicycle is always an exercise in compromise. You set your goals and design to best meet them. True fatbike tires would have greatly impacted cost and weight, as well as lead time and would require a smaller cargo area in order to still fit in a shippable box. It's not...

The Compass does now deliver power to both wheels, as well as braking to both wheels, so there's no more torque-steer! You can also make much tighter left hand turns now. It also offers improved step-over with the revised front end. The old Compass was very good, but this iteration is even...

I'll try to clarify a couple things... First: yes, we've seen some issues where the display was incorrectly reporting State of Charge. That was a new trick for us, but easily remedied. Regarding belts and Enviolo (Nuvinci): The larger Bafang motors just do not line up correctly to use a belt...

Hi Folks, The Aurora has been updated to a significantly higher handlebar straight out of the box, for all bikes shipping this month or later. You probably aren't going to need a stem riser. @Al P you should check with the manufacturer, but most stem risers are not meant to be doubled up like...

Hi @echristensen, your stock seatpost is 31.6 mm x 350 mm. While this works well for most people, it doesn't work for everyone. You might be better served by a longer post. You can get 400 mm posts easily, just be sure to get the 31.6 mm diameter. (and please don't ask my why the convention is...

Hey @echristensen, I think you can find that cover here: http://www.electricscooterparts.com/battery-charger-connectors-coaxial.html Sroll down and look for part CNX-556-COVER We don't stock just the cover for that battery (you're actually the first person I've heard of losing it) and it is...

Hi TWBKR, I had mentioned this a while ago, but we think this should work to mount your Ortlieb bags on an Aurora https://ortliebusa.com/product/ql2-1-20mm-top-hooks-e193/ We don't have confirmation yet, as none of us own the matching bags, so if you do try it, please let us know! Also...

Enjoy your new bike, Phil! - David

Really, most anything other than actually putting it underwater should be fine. Avoid the car wash as well. Some of our older displays weren't as waterproof as the more recent parts, but even they were fine in the rain. Use some common sense about it and you won't have a problem. Go ride, for...

Glad to hear you're all enjoying your bikes! @tcr great choice on the Aurora! John is in Taiwan right now while those bikes are being made. Cheers, David

Hi TWBKR, This is David with EVELO. You may have seen my comment in another thread about this, but we think this part will let you use your Ortlieb panniers with the Aurora: https://ortliebusa.com/product/ql2-1-20mm-top-hooks-e193/ Let us know if it works!