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I understand Sam Atakhanov has left the company. I think they are pretty small and he probably left a big hole. I have heard good things about their other bikes but its such a competitive market with so many companies coming and going, I hope they can regroup.

Hi Revordar, in my opinion the issues I have had with the Shred are minor. The LBS has been helpful and Surface 604 was responsive when I talked with them. I have only tried one other electric bike, the Voltbike Yukon and have to say I prefer the feel of the Shred which as the torque sensor...

I posted the comment below on another thread but thought I would repost as part of my response to you. I did have the issues discussed below but otherwise I'm very happy with the Shred. I am happy with the way Surface 604 helped me, particularly Sam, diagnose and fix the issue and voluntarily...

I thought I would give an update to the group about my ebike experience this fall. A group of us went for a ride up a logging road, about a 8% average grade, 5km into the ride my Shred pedal assist stopped working ( I was in level 2 assist). As you know, its almost impossible to ride uphill...

I was told to just remove (cut) the green wire in the three wire plug. I pulled out the green wire only and left the other two wires connected and taped up the green wire. So Wolfeman, you are now saying Surface is recommending disconnecting the entire 3 wire plug. Am I correctly understanding?

Thanks for the reply Dave! I'm still in the learning phase of the bike, your explanation makes sense for the rolling back feel. I think you are also right about the rolling resistance with the plus tires. I will keep and eye on things and ask more questions!

Wow, 38MPH haven't been that fast but close! On steeper grades it does rip, just found on slight down grades if you don't keep peddling is feels like is will stop, not a big deal I was just wondering it I have something dragging. Like I said I played with the brakes and don't think that is the...

I have a question for Shred owners. This is my first electric bike so learning the as I go. I notice with no power to the bike, when I roll it backwards there is some resistance. I would describe it as something catching I'm guessing in the motor? If I spin the rear wheel in a forward motion...

Hi cgreer00, I have had my Shred for a little more than a month. We just bought a 2nd one a few weeks ago for my partner. I have been impressed with the bike but I have only ridden a Volt Yukon to compare with. Actually I also liked the Yukon but just didn't see why I would need the fat tires...

I didn't have much time to test the bike further. I rode another 14km so a total of 60km on the battery. The BMS was showing 1 bar and the battery pack 2 lights. I could still use the throttle but didn't feel as responsive but was able to get 30km/hr with it. I was hoping to see what happens...

I have had my shred about 3 weeks. First thing I did was pull the green wire, had read about this issue on this forum so thanks to everyone who provided guidance. I just got back from my 3rd ride on this battery charge (48-14) I have a total of 46km, almost all on level assist 1. My BMS shows...