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Seattle's Dandelion Bikes took exactly one day to diagnose a noise-and-vibration problem in my 2018 Riese & Muller Supercharger GX Rohloff HS. It took one additional day to fix it, installing a brand-new Bosch power unit, lockring and sprocket. Those expensive parts were covered by my Bosch...

Forgive me if this has been addressed (and tell me where). I adore my R&M Supercharger and for two years have had great adventures with it. Yet I have problems when bikecamping finding a place to plug in every night, as most primitive campsites lack any electricity. I don't like having to...

I didn't ask. For one thing, G&O is closed Mondays and Tuesdays. This happened Sunday, and I wanted the bike seen as soon as possible, because I enjoy riding it every day. I like that SEB is open seven days. For another, if G&O is not certified, then it's not certified. I'm not all that...

UPDATE (later the same day): Phew! The problem was easily solved, though not inexpensively. Eric found that the damping film on the engine had worn through. He replaced that film with slightly thicker, more resilient material. Sure enough -- no more noise. He said: -No one who had had this...

Yes, it was Aaron. This morning I dropped the bike off at what the Bosch site says is its only certified service center in Seattle: Seattle Electric Bike, at 8318 8th Ave. NW (877-580-8094). I am waiting to hear back from the mechanic, Eric. I rode the bike for about 100 miles, hard and fast...

EDITED Nov. 3, 2018: I've kept this post up, rather than deleting it, because the substantive issues it addresses might be of help. But as to my conclusions about who is more reliable for which kind of fix, kindly disregard. There have been too many fixes that didn't really fix, and too many...

Forgive me if this has been asked and answered. After a mere 800 miles, my Bosch Performance Speed engine suddenly developed a number of bizarre noises -- faint grinding, crackling sounds -- and there is more play in the pedals than before. There's a looseness detectable when I alternate slight...

Taking this offline . . . sent you a private message.

Sure thing! Let's ride before the monsoon sets in. Tell Aaron I sent you.

I have largely resolved the issue of stiff and mushy shifting, thanks to a talented mechanic here in Seattle. Aaron, of Rat City Bikes in White Center (south of downtown), spent 1.5 hours working on my bike this morning, allowing me to look on. He advertises himself as a Rohloff specialist, and...

Ravi -- I know that, and I do that. It's not the problem. Thanks, though.

This has been the case since I got the bike. You make some excellent suggestions, and I'll follow up on them. Thanks!

I am riding with my first Rohloff hub and have 700+ miles on it. I am not impressed by the way it shifts, using the twist grip. In my experience, the shifting can best be described as mushy. It is completely lacking in crisp detents, like an indexed derailleur system, that tell you without...

I think you will love this bike! I have put over 700 miles on mine in eight weeks. It is an amazing piece of engineering that begs to be taken on adventures. In answer to your questions: 1. No, it came with no tools at all. You'll want to buy them. A set of standard metric hex keys (3-6 mm)...

How do you ensure that?

I was being very careful when I tensioned my Supercharger's belt recently, even tightening the two dropout bolts to the proper torque after adjusting the tiny tensioning screw. Then I noticed (duh!) that there is an identical dropout on the non-drive side -- complete with tensioning screw! Does...

I searched for this topic and didn't find it addressed. If it has been dealt with, please pardon my query and point me to the relevant thread. I'm wondering whether the gearing on a Rohloff hub can be adjusted. I'm finding that it has a surplus of low gears (i.e., easier to pedal) and too few...

Is anyone else experiencing unstable turns on the R&M Supercharger? Maybe it's me, though I've ridden a road bike for years. When I try to make a tight turn on this bike, I feel like I'm going to fall over (inward, in the direction of the turn). And I nearly have, a number of times. It's not...

It might be fun, instructive and perhaps cathartic to post rude things non-ebikers have said to us ebikers. Clever retorts (usually conceived well after the incident) would also be welcome. (I hasten to add that most non-ebikers are polite, if not curious, if not downright envious.) I'll start...

Taking this off-line so as not to hijack the thread.