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I bought mine through Electric and Folding Bikes Northwest (http://electricvehiclesnw.com) which is where I bought the bike originally. Abus was a real pain to work with (the first lock they sent wasn't keyed properly and their turn around was horrible), but eventually got sorted and is great...

This is a good description. Any idea why? Is it just the weight of the bike? The style of tires? Or does the motor resist when not active? My understanding with mid-drive motors was that one of the advantages over hub motors was their lack of resistance when not engaged. I've been assuming...