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Well, I got far far less than 1,000 operating hours, or 30, 000 km. If anything, I did not ride it enough. Thank you for taking the time to answer.

Stromer USA just emailed me to expect 4-5 years on a motor. That was certainly not communicated to me when I bought the bike. And I do not ride every day.

I was actually coming for SXSW anyway, so yes I know about the traffic. Good to know about the 2 shops. Thank you so much for your help.

Ann, that is very helpful. Bike Barn does not show up in any ebike web search for the area, so I had not thought of them. I will call them this morning. My plan was to drive to Austin this Saturday and bring the bike to either Electric Ave or Rocket Electrics. Are the techs equally good...

yes, that is it. I spoke with other ebike shops and everyone thinks the motor is fried. Yes, I understand the connection are different depending on my bike year. I suppose I am fortunate to have gotten 5 years out of the bike, but I was expecting more for the brand. Now what to do with it...

Got stranded yesterday when my bike died. I could barely push it home because it does not push as usual. It is like I am pushing an extra 75 lbs, like against a parking brake. Brakes are not locked. Could it be a brake sensor? I was riding as usual. Lots of battery. Pedal assist stopped...