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And this is what I was alluding to. I'm sure I could speak to a fourth "rep" and get a fourth story. Half the stories don't ring true, many contradict each other. The only conclusion you can really draw is most of these reps, if not all, have no idea what the actual cause of the delays are...

Who is "they"? Often the info reps give is third party Chinese whispers... I've seen a few posts here which are clearly nonsense. I was told by a rep that Specialized were involved in a legal battle with the company that developed the software. No idea how true that is.

They have to update the firmware on the motor. I'm taking mine in this weekend, they'll remove the motor and send it to Specialized, who change the firmware and ship it back.