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I agree. Looking into the issue today, UPS still has the damaged bike, but only because Upzy hasn't reached out to them. As for the crating, the blame there falls on the company shipping product. Sending out a bike in a flimsy cardboard box seems pretty imprudent.

Yes, my order number was 7782.

I have been experiencing many of the same issues as Calk did with Upzy. I ordered a bike from them in early December. X-treme shipped out the bike and I noticed something very worrisome signs when the box was being pulled off the UPS truck. The front forks has broken through the box. (pic 2)...