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Thanks for letting me know it's possible to order the comfort handlebars while ordering the bike. That's good to hear. I am with you about sitting upright - I'd prefer to look around and be a bit more comfortable. I wonder what saddle R&M uses in their comfort kit on bikes like the Homage. The...

I don't have an answer for your question, but I have a question for you. How were you able to get the comfort handlebar with the Nevo3? I don't see that option on their website, but I wanted to order it with the comfort handlebar as well. If you ordered it from R&M with the comfort handlebar...

I spoke with eProdigy again and they now have an updated controller they are shipping for repairs. They discovered the old controller is very susceptible to water intrusion. The updated version is supposed to be more water resistant, and also has a few other updated features such as the ability...

Gustavo from eProdigy left me a voicemail that said eProdigy could definitely sell a replacement controller, but that it should not be installed externally. He said eProdigy has never installed it externally, so they don't have a recommended way to do that. He said, "it has to be installed...

My uncle's 2018 eProdigy Magic Pro is having the same controller issue again, now at about 2.5 years old. I left a voicemail with eProdigy asking them if I could order 2 replacement controllers so we'll have a spare in case this happens a third time. I will also ask them if it's possible to...

After a few days I got a call back from Flavio with eProdigy support. They thought it was the controller that needed to be replaced. The replacement controller was free because my uncle's eProdigy Magic Pro was still under warranty, but I had to pay $30 for shipping it to Colorado. Flavio warned...

My uncle has an eProdigy Magic Pro that is about 2 years old. It recently started having issues with the motor cutting out at random times. Sometimes it happens when throttling, in which case it will slowly reduce to no assistance (in a few seconds). Other times it happens when in pedal assist...

So far I haven't felt the need to buy an electric bike because of Jump's current offering. But I work from home (near the city center, where there are plenty of Jump bikes) and have a flexible schedule. I'm sure there are plenty of DC commuters who currently take the bus/metro/Uber/Lyft/etc...

I use Jump e-bikes almost daily in DC. They are super fun when they work, but they've had a lot of software issues on their bikes that cut off the motor and basically make the bike inoperable (especially up hills). I've had this issue happen on about 35% of my rides, and while they're great at...

Chris, I really like the comfort and versatility of the Tinker. I have a few questions about configuring the Tinker: 1) Ideally i'd like more seatpost suspension combined with an original Tinker seatpost: Can R&M fit it with a Cane Creek Thudbuster LT instead of an ST, or even a Body Float? I...